Frequently Asked Questions
Everything you need to know about our luxury textiles and service.
What materials are used in Waverley Mills products?
We pride ourselves on using 100% natural fibers, primarily sourcing premium Australian wool, alpaca, and cotton to ensure the highest quality and sustainability.
How should I care for my wool blankets and throws?
To maintain the longevity of your items, we recommend professional dry cleaning. For minor spills, spot clean gently with lukewarm water and a wool-safe detergent.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express options are available for delivery within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, bedding that has been used cannot be returned.
Do you offer international shipping?
Yes, we ship our luxury home textiles worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your destination country.
Are your products ethically manufactured?
Absolutely. Waverley Mills is committed to ethical production, supporting local farmers and utilizing sustainable manufacturing processes in our historic Australian mill.